Important Information and Small Print
Arrival
Your
room is available for you
from 2 PM. You are welcome to check in from
8 AM, and we will issue your guest pass/Genuss Card and package contents so that you can fully enjoy your first vacation day. If you arrive after 5 PM, we ask you to inform us by phone, as otherwise, we may allocate your room to someone else.
Sunday and public holiday arrival: during lunchtime from 11 AM to 2 PM, check-in is only limited.
Wednesday rest day: Arrival is possible until 11 AM, afterwards by arrangement with a key box. Please let us know your approximate arrival time.
Departure
Please vacate the room by 10:30 AM at the latest on the day of departure.
For departures
before 8 AM, we kindly ask you to settle the room bill the
day before.
Sunday and public holiday departure: as many arrivals and departures occur on these days, you are welcome to check out the evening before.
Cancellation
If you have to cancel or end your booked vacation early, it causes us significant damage, especially in the case of short-term cancellations. We have reserved the booked room for you and refused other guests. CANCELLATION CONDITIONS - The following cancellation conditions apply in case of reservation cancellation. Within 14 days to 1 week - 50% and within 1 week - 70%. No-show and early departure 100%. To avoid unnecessary costs, we recommend taking out cancellation insurance.
For detailed information on hotel cancellation
Download damage form for hotel bookings
Please note!
The 14-day right of withdrawal under § 11 para. 1 FAGG does not apply; instead, the General Terms and Conditions for the Hotel Industry, as stated above, apply.
Thermal Baths
In all thermal baths, pre-booking is advisable during the high season and on weekends
with the guest pass you have insured access and discount & GenussCard
H2o Family Spa: no pre-booking possible,
www.hoteltherme.at - with the guest pass you have discount & GenussCard
Therme Loipersdorf: pre-booking at www.therme.at - GenussCard
Reiters Thermal Bath Stegersbach: no pre-booking possible. Information about occupancy at: www.allegria-resort.at - +43 3326 500 500 /
with the guest pass you have insured access and discount
Rogner Bad Blumau: Book in advance in time! www.blumau.com
!In case we take over the reservation (only in Blumau) for you!
Cancellations or time shifts must be independently and timely communicated to the respective thermal baths - we hold ourselves harmless and unassailable for any cancellation fees and claims from both sides.
Excursion Destinations and GenussCard
The GenussCard is included with every booking all year round - information can be found in the GenussCard folder or currently on www.genusscard.at
1-2 nights over 230 service partners from 3 nights you can enjoy the full variety (+30 partners) including thermal baths, e-bike, archery, and much more
Bookability of our Packages and Massages:
We recommend booking our packages and treatments in advance. Package treatments are pre-entered by us, should you have any specific scheduling requests, please let us know at the time of booking so we can accommodate them. Please note that services are non-exchangeable and non-consumed package contents are not refundable in cash.
Pets:
Pets are not allowed in our hotel.